business consulting examples

Case Study

Operational Transformation

Impact of coaching on a Plant Construction project

Project Background

  • Personality conflicts between Project Manager for $300MM plant construction project, Engineering Firm team and multiple project stakeholders
  • Engineering Company owner requested replacement of project manager
  • Deteriorating team situation with high potential to delay project at significant cost

Our Approach

1:1 Coaching with project manager & attending weekly team meetings with vendors to observe/provide feedback

Leadership Development Focus Areas:

  • Raising awareness of issues and developing knowledge and skill relating to specific communication strategies
  • Providing support with specific coaching models related to effective meetings, how to approach conflict, reinforcement and recognition, Emotional Intelligence, powerful questions
  • Reinforcing desired behaviour change with consistent ‘real-time’ feedback
  • Role playing during coaching sessions to practice new skills


In 3 months the Owner of the Engineering firm sent an email to Project Manager’s, Manager and VP outlining specific improvements in:

  • Communication
  • Overall engineering team satisfaction
  • Project managers specific reinforcement and recognition actions
from our client

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